FAQ's
Have additional questions? We're here and happy to help!
Email us at partyteam@yayitsnoonday.com or call or text us at 561-644-3795.
How do I order?
How do I order?
Yay! We’d love to work with you! You could schedule a pick up at our shop or check out our popular items here. Finally, we can collab on an epic custom install
What areas do you serve?
What areas do you serve?
We’re located in Wellington, Florida and mainly POP in the Palm Beaches.
What services do you offer?
What services do you offer?
We offer a full range of balloon designs. We also offer photobooth and prop rentals including backdrops, shimmer walls, and flower walls.
How long will my balloons last?
How long will my balloons last?
This depends on the style you select and the environment, so we cannot answer this question with 100% certainty.
Outdoor balloons: Although we decorate exterior locations without incident balloons are unpred when left outside. High winds, extreme heat, humidity and rain all affect balloon decor left outside. We DO NOToffer replacements or refunds on decor placed outside.
Indoor Latex and foil air-filled balloons should be expected to look nice and fresh for about a week. You'll notice they generally last much longer.
Indoor Helium Latex balloons treated with hi-float, 1-3 days.
Foil balloons generally float for days, if not weeks.
We are not responsible for popped or damaged balloons after delivery or pick up.
When is payment due? How do I pay?
When is payment due? How do I pay?
Grab & Go Balloons:
Payment is due at the time of purchase. All payments are taken securely online through our Shopify website.
Custom Installs:
For balloon installations less than 2 weeks out, payment is due at the time of booking.
For balloon installations, more than 2 weeks out 50% is due at the time of booking.
Your date is not confirmed until the 50% non-refundable deposit is paid. Balance must be paid before the event date. The balance is due at least 48 hours before the event. You will receive a link via email to pay the deposit and a reminder will be sent out 1 week before the event to pay the balance.
All payments are taken securely online.
In some instances, business checks, purchase orders, or Net30 terms may be accepted. Please contact us for prior approval.
I’m outside of your delivery area.
I’m outside of your delivery area.
No problem! We love to travel! We require a minimum order of $1000+, depending on location. Customer must agree to cover travel expenses.
Will my balloons look exactly like the picture?
Will my balloons look exactly like the picture?
Whether you send us an inspiration photo or pick from one of ours, each balloon decoration is totally unique and different. The way we arrange the balloons, the colors we use, and even the shape of the garland can all be a bit different from the photo. We always do our best to match the inspiration, but we also use our creative skills and expertise to make the balloons look their absolute best!
What do I do with the balloons after the event?
What do I do with the balloons after the event?
For décor items that require a stand (such as classic arches, circles, frames, walls, etc.) Noonday Event Co. will return at a previously scheduled time to remove the stand, pop, and properly dispose of the balloons.
There is no additional cost for this service.
For décor items that do not require a stand, you are responsible for removing and properly disposing of your items.
If you'd like us to take down your balloons, this is available for a strike fee. The fee is dependent upon location but is generally $30 + delivery fee and must be added at time of booking.
What is the cancelation policy? What if I need to change my order?
What is the cancelation policy? What if I need to change my order?
We get it, things happen! Please reach out to us. We try our best to accommodate based on availability, but generally these are are terms:
For Custom Installation orders:
If you need to reschedule your booking, you must do so at least one week prior to your event and we will apply your deposit to a future booking. Cancelations less than one week from your event are no longer eligible to reschedule. Deposits are non-refundable.
For Grab & Go orders:
If you need to reschedule your booking you must do so at least 48 hours prior to your pickup date.
How long do custom installations usually take?
How long do custom installations usually take?
The time it takes to install balloon decor varies and is based on the scale of the design. All inflating is done ahead of time so we can keep onsite installation under two hours whenever possible.
How long in advance do I need to book?
How long in advance do I need to book?
All balloon decor is customs and take time to design and execute, so the sooner the better! We strongly suggest booking at least two weeks in advance. This secures your desired date and is sufficient time to ensure we have the all materials your vision requires.
If you have an event date and venue, but are still unsure of the type of balloon decor you would like, you can reserve your date with a $200 deposit. Then we can sort the details out later!